FAQs
 Select from the list of frequently asked questions below. If you can't see your question here then please click here to find out how to ask your question.
What do I do if I've forgotten my login details?
If you've forgotten your username and password then click on the Forgotten your login details link below the login box. Simply enter your email address in the box provided and your password will be emailed to the address you registered with.
What do I do if I've forgotten the email address I registered with and my login details?
Click on the Can't remember your email link below the login box. This page will tell you the information you need to have to hand for when you call BPP customer services.
What do I do if I have subscribed but have no login?
By the start of the next working day following your purchase you should have received an email that contains your login details. If you have not received this then please contact us cimalo@bpp.com or call 020 8740 2334.
Why does the material that I receive change depending on the course I have purchased?
We tailor the material that you receive to the course that you're taking. If you're doing just a Learn Online course, perhaps because you aren't close to a BPP centre, then you'll have access to all the online study material. Students on one of the classroom courses are given access to a different set of online study material because they need to follow a different approach to learning.
What are the recommended technical specifications my PC needs to run BPP Learn Online?
This is what we recommend as a minimum. However, it may be possible to view BPP Learn Online with a computer that has specifications that aren't at this level. If you have problems please check your computer by clicking on Start and then right-clicking on My Computer. Select Properties ... . You'll see the processor speed and RAM here. To see the screen resolution and screen colours click on Start and then on Control Panel. Next, click on Change the screen resolution. This will display a window that shows the resolution of your computer and the screen colours. BPP does not recommend you change any of these settings without first contacting your company's IT department.
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Windows XP
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Processor: 800 MHz
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Memory: 128MB RAM
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Screen resolution: 1024x768
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Screen colours: 32 bit (high colour)
Unfortunately the iLearn interactive study modules cannot run on Apple Macs.
Do I need any additional software to run BPP Learn Online?
Yes, you do. You'll need to download the the Adobe Authorware plugin, Adobe Flash plugin and Java virtual machine in order to view the study modules. It's likely that the Adobe Flash plugin is already installed but you may well need to get the other two. You can download all the plugins free of charge from the following sites by clicking on the appropriate link and following the onscreen instructions:
Should I use a particular browser?
BPP Learn Online runs in Microsoft Internet Explorer (IE6 and above), Firefox (1.0 and above) and Opera (6 and above). Use the links below to download the latest versions of these browsers:
BPP Learn Online does not support AOL Explorer at this time.
I have a 3G modem and am having problems accessing Learning Modules, what can i do?
Unfortunately the interactive learning modules will not work with 3G modems
What if I have any other questions?
Feel free to contact us if you have any further queries.
I can not open the learn modules. I get an ‘error loading’ or ‘access denied’ error message This is most likely because you don’t have the Macromedia Authorware plug-in installed, which is required to run the learn modules, and your PC is failing to automatically download it. Most of the time this is because users are running Windows Vista and their protection mode is blocking it. The other reason is because they are using a work PC and they don’t have admin rights to download it.
Are you using Windows Vista? If so, Windows Vista and IE7 feature a new ‘Protected Mode’ which is a very strict security model and block almost everything that tries to write locally to your hard disk. You will need to either add the following sites to your trusted list or just turn off Protected Mode completely: www.bpp.com www.adobe.com www.macromedia.com
Instructions for how to do this are available here: http://www.vistaclues.com/disable-protected-mode/If you are trying to access it from an employer’s PC, then you need to inform your IT people that you are trying to download and install Macromedia Authorware, and they will need to let it pass through their firewall and install it on to your machine.
When will my Learn Online subscription expire? If you are taking a CBA paper (Computer Based Assessment – CIMA Certificate Level or ACCA Knowledge), you have 12 months access from the date of purchase.
All other papers are valid until the end of the sitting month you purchased them for. For example, if you purchased ACCA P3 for the December 09 sitting, your subscription will expire 31st December 2009, whether you purchased it in July or October – it will expire at the end of December.
If your subscription has expired, and you wish to extend it until the end of the next sitting, then you can do so without having to pay full cost again, however you will be asked to pay a small deferral fee. Please contact losupport@bpp.com for more information. |